We know it can take some time in a new kit to fully understand if it works for your body. If you are not 100% happy with any Vanderkitten product for any reason, send it back within 30 days and receive a full, no questions asked refund. Email us for a return label and further instructions at email@example.com.
Crash Replacement Policy:
We ride, you ride, we all crash sometimes. If you happen to do so in our gear, send us an email with a picture of the crashed item and we’ll send you a 50% off (of MSRP) coupon code to get you back to proper Vanderkitten style. Although we can’t guarantee the exact same item will be in stock at the time, we can guarantee you’ll be stoked to get fresh new gear at a killer price! Have questions? Just email or call.
All of our cycling apparel is handmade in California and sometimes people make mistakes. If there is any sign of a manufacturer’s defect within 2 years of purchase, we will provide an exchange if the item is in stock, or a store credit for the full purchase amount to be used at anytime. If there is a zipper defect we will handle all shipping charges, repair it at our factory in California, and get it back to you as quickly as possible.